Webbytech tailor our IT support packages around your business needs, there is no one size fits all in the world of IT. Choose from a fully managed unlimited monthly support contract, buy a bundle of block hours or pay as you go, the choice is yours. Whichever option is right for you, rest assured that all our services will be delivered with our impeccable customer service.
Our support contracts are tailored to meet your business requirements and can easily be scaled up as your business grows.
With an in depth knowledge of your IT environment we can effectively support your users and pride ourselves on our remote support and personable customer service.
If our monitoring alerts us of a potential issue we will proactively resolve it before it becomes critical. We use trend analysis to spot any recurring problems and get to the root cause.
Round the clock monitoring of your IT infrastructure. From your server hardware, to your internet connection to your business critical applications we capture any anomalies.
We categorise and prioritise issues according to the ITIL framework and always meet our SLA’s. For critical issues requiring onsite support we will be there within a guaranteed period.
We take the headache out of dealing with multiple vendors by liaising on any support issues on your behalf, often resulting in a swifter resolution.
We keep a supply of spare hardware & accessories, so in an emergency can provide temporary equipment to keep your business running.
We preconfigure all your equipment prior to attending site, making sure it works as expected and minimising interruption during installation.
Our customer portal allows full visibility of any support tickets providing you with powerful reporting capabilities.
Monthly Contracts
If you are a contracted support customer you can expect a truly unlimited service – unlimited telephone support, unlimited remote support, unlimited onsite support (when this service is taken) so you have a fixed monthly cost no matter what.
Block Hours
Our monthly support contracts offer the best value for money, but we understand that not everyone needs that level of support. You can purchase pre-paid block hours at a reduced rate and use them as and when needed – unlike other companies they have no expiry date!
PAYG
We also offer pay as you go, for those businesses that might just want one off help – although we hope that you will be a Webbytech convert once you have experienced our service.
